We provide the opportunity for each of our potential clients to engage in a one-on-one conversation to ensure a mutual fit. We also refrain from high pressure sales tactics. These factors create an environment where our clients can enter into a business relationship with us fully aware of what they are investing, what they are getting for that investment, what Dr. Cherita’s responsibilities are and what their responsibilities are. Because of this level of transparency in our business we do not provide refunds.
General Refund Policy:
Spoonfed Motivation, LLC (SM) and its brands have a no refund policy. If a physical item is damaged upon arrival, we will gladly exchange or replace it for you upon return of the item or after submitting an image of the damaged item. In the case of cancelled services, program/package fees paid that have not been utilized (i.e. deposits for programs events that have not yet started) can be credited towards another program/package/product within the same brand within twelve months of cancellation minus a $100 administrative fee. Once a program/package has started, no refunds or credits will be applied and services are considered as delivered in full upon the signing of your agreement. By placing your order, you are indicating your agreement to the terms of this offer and to our billing policies as described below:
COACHING/CONSULTING/PROJECT MANAGEMENT SERVICES, PROGRAMS & EVENTS:
All sales are final on coaching, consulting, and project management services, digital product purchases (such as online courses, downloadable content, software), and live or virtual events. Your access, use, or completion of a program or event, or lack thereof, does not diminish your responsibility for making your payments in your agreement of purchase.
There are no refunds on deposits; however a deposit may be credited towards another program, event or service within the same brand within 12 months from the original date of purchase, minus a $100 admin fee.
Payment plans are optional and offered as a courtesy. You are responsible for making all payments in your agreement of purchase. Scheduled payments are attempted on the due date as outlined in the agreement. Should payment processing be unsuccessful on the first attempt, SM will attempt to process the scheduled payment two additional times within the immediate 7-day period. If payment is still not collected, your service, access, etc. will be discontinued until payment arrangements have been made. There is a $50 collection fee for each month the balance is in arrears.
If you purchase a physical product and it arrives damaged or otherwise unusable, you may request an exchange. Your request must be received within 7 days of receiving your order. A picture of the damaged product is required. If we require you to send the product back, we will cover the cost of the return shipping.